GUESS PREMIUM STORES
Exchanges and returns can be made through product coupons within 30 days of the purchase date and upon presentation of the purchase ticket. Only unused articles will be accepted. Due to safety and hygiene reasons underwear, swimwear or other similar items cannot be returned or exchanged.
No cash refunds exchange.
No product coupons will be issued for exchange items during the periods of sales and promotions
Deadline for using coupons from returns or exchanges is 365 days.
For orders placed with the supplier, in reservations of products not available in the store, in case of withdrawal by the customer, the value of the reservation is non-refundable.
All payments higher than 62,35€, made through cheque, will only be effective after the cheque has been checked and certified by the credit institution.
The cheques must be in order of Guess Portugal.
Decree-law no. 102-d/2020 of 10.12 obliges companies to charge any type of bag. Please be advised that there will be a charge of €0.30 for each bag available exclusively in the purchase of our products. With minimum purchases of 250€, customers can choose between the guess jeans iconic bag or the guess premium white bag. We do not provide bags without making a purchase. We do not accept bag returns. The total amount of the initiative will be reverted to the campaign “plante esta semente”, which details can be consulted at www.brodheim.pt
Due to decree-law no. 102-d/2020 of 10.12, we do not include bags in orders with home delivery. The purchased items will be delivered to the address indicated by the customer within 5 business days.
Guess is very proud of their products, only working with high quality materials and offering a guaranty against manufacturing defects. Although guess cannot assume exchanges related to the natural wear and tear of the articles.
In case of dispute, the client may appeal to an entity of alternative resolution of consumer disputes with the following contacts:
Guess Acessório e Jeans Colombo, Aeroporto, Almada, Amoreiras, Avenida, Cascais, Oeiras e Vasco da Gama:
Rua dos Douradores, nº 116 - 2º, 1100 - 207 Lisboa
218 807 030
Guess Norte Shopping:
Rua Damião de Góis, 31, loja 6, 4050-225, Porto
22 550 83 49 / 22 502 97 91
Guess Braga Parque e Aveiro Acessórios:
Rua D. Afonso Henriques, 1 ,4700-030 Braga
253 617 604
Rua Direita, n.º 27 - 1.º andar - esq., 9050-450 Funchal
291 750 330
Av. Fernão Magalhães, n.º 240, 1º, 3000-172 Coimbra
239 821 690
Guess Faro e Guia:
Avª. 5 de Outubro, nº. 55, R/C DTº. , 8000-075 Faro
289 823 135
More information on www.consumidor.pt